Privacy Policy

Effective date: October 11, 2026

BytesWave Technologies LLC ("BytesWave," "we," "us," or "our") respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our websites, communicate with us, or use our ERP, SaaS, cloud, software, support, and related services (collectively, the "Services").

By using the Services, you acknowledge this Privacy Policy. If you use the Services on behalf of an organization, you confirm that you are authorized to do so.

1. Information We Collect

We may collect the following categories of information:

• Account and contact information: the basic information needed to create an account, provide access, communicate with you, and support your use of the Services, such as your name, business name, email address, and telephone number.
• Usage and device information: IP address, browser type, device identifiers, operating system, pages viewed, feature usage, access times, and diagnostic information.
• Communications: information provided when you contact us, request support, submit an inquiry, subscribe to communications, or participate in a survey.
• Payment information: limited transaction details needed to confirm subscriptions and payments. Payment card information is handled directly by our trusted payment providers, and BytesWave does not store complete payment card numbers.
• Information from third parties: information received from service providers, integration partners, public sources, or organizations that authorize your access.

2. How We Use Information

We use information for legitimate business purposes, including to:

• provide, operate, configure, maintain, and improve the Services;
• create and administer accounts, authenticate users, and provide customer support;
• process subscriptions, payments, invoices, and account-related communications;
• secure the Services, prevent fraud and abuse, investigate incidents, and enforce our agreements;
• understand usage trends, troubleshoot performance, and develop new products and features;
• send service notices, product updates, and marketing communications where permitted by law; and
• comply with legal obligations, respond to lawful requests, and protect our rights, users, and property.

3. Legal Bases for Processing

Where applicable law requires a legal basis, we process personal information based on one or more of the following: performance of a contract, compliance with a legal obligation, our legitimate interests, and your consent. Where we rely on consent, you may withdraw it at any time, although withdrawal will not affect processing already carried out lawfully.

4. Customer Data and Our Role

When BytesWave processes Customer Data on behalf of a business customer, that customer generally determines the purposes and means of processing, and BytesWave acts as a service provider or processor. The customer is responsible for providing appropriate notices, obtaining required consents, responding to individual requests, and ensuring that its instructions and use of the Services comply with applicable law.

BytesWave may process Customer Data only as necessary to provide, secure, support, maintain, and improve the Services, comply with law, and perform our agreements. Customers should direct requests concerning their data to the relevant organization first. We will reasonably assist customers with legally required requests where applicable.

5. How We Share Information

We do not sell personal information for money. We may share information:

• with hosting, cloud, security, payment, analytics, communications, support, and other service providers that process information on our behalf;
• with integrations and third-party services that a customer or user chooses to connect;
• with professional advisers, auditors, insurers, and business partners subject to appropriate confidentiality obligations;
• in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar corporate transaction;
• when required by law, legal process, or a valid governmental request; or
• when reasonably necessary to protect the rights, safety, security, and property of BytesWave, our users, customers, or the public.

Service providers may access information only for the purposes described in their agreements with us and must apply appropriate safeguards.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage, logs, and similar technologies to remember preferences, maintain sessions, understand website traffic, measure campaign performance, and improve the Services. You can manage cookies through your browser settings. Disabling certain cookies may affect functionality.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, fulfill the purposes described in this Policy, comply with legal and accounting obligations, resolve disputes, enforce agreements, and protect our rights. Retention periods vary based on the nature of the information and our relationship with the relevant customer. At the end of the applicable retention period, we may securely delete, anonymize, or aggregate information in accordance with our procedures and applicable law.

8. Security

We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Customers are responsible for protecting their credentials, configuring access controls, and using appropriate security practices.

9. International Data Transfers

BytesWave and its service providers may process information in countries other than the country where it was collected. Where required, we use appropriate safeguards for cross-border transfers and process information in accordance with applicable data protection law.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• request access to personal information we hold about you;
• request correction or deletion of inaccurate or unnecessary information;
• request restriction of or object to certain processing;
• request portability of information where applicable;
• withdraw consent where processing is based on consent; and
• lodge a complaint with an applicable data protection authority.

To exercise a right, contact us using the details below. We may need to verify your identity before completing a request. If your information is processed on behalf of a BytesWave customer, we may refer your request to that customer. We will not discriminate against you for exercising rights available under applicable law.

11. Marketing Communications

You may opt out of marketing emails by using the unsubscribe link in the message or contacting us. You may continue to receive transactional, security, legal, and service-related communications that are necessary to administer your account or provide the Services.

12. Children's Privacy

The Services are intended for businesses and professional users and are not directed to children. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.

13. Third-Party Links and Services

The Services may contain links to third-party websites or connect with third-party products. Their privacy practices are governed by their own policies, not this Privacy Policy. We encourage you to review those policies before providing information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, practices, or legal obligations. We will publish the updated version on this page and revise the effective date. Where required by law, we will provide additional notice. Your continued use of the Services after an update becomes effective constitutes acknowledgment of the revised Policy.

15. Contact Us

For privacy questions, requests, or complaints, contact BytesWave Technologies LLC at [email protected] or through the contact details published on our website.